Airport Passenger Experience Specialist

Trego-Dugan Aviation Inc; Warwick (RI); On-site; USD 33,000 - 42,000; Full time

Job summary

Trego-Dugan Aviation Inc is seeking a Passenger Service Agent to serve as the face of our operation, delivering outstanding customer service to travelers on commercial and charter services. You will handle ticketing, boarding, special assistance, and aircraft turnaround support, helping ensure a smooth journey for every passenger.

In a fast-paced airport setting, you will process tickets, manage baggage, assist passengers with disabilities, operate jet bridges and ramps, and uphold FAA and

Qualifications

• Must read, write, and communicate effectively in English.
• Ability to work calmly and efficiently under time constraints in a high-pressure airport environment.
• Available to work varied shifts including evenings, nights, weekends, and holidays.
• Must present a well-groomed, professional appearance at all times.
• Must have or be able to obtain authorization to work in the U.S.
• Must be able to fulfill the requirements to obtain a SIDA badge.

Responsibilities

• Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide accurate information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handle denied boarding situations — solicit volunteers, accommodate displaced customers, and issue hotel, meal, and taxi vouchers as appropriate.
• Ensure strict compliance with FAA, airline, and airport regulations at all times.
• Enforce safety and security measures and protect sensitive operational zones.
• Assist customers with special needs, including those who require support during boarding.
• Transport wheelchair passengers between the ticket counter, gates, and baggage service areas.
• Operate jet bridges, ADA ramps, and portable air stairs to facilitate safe passenger boarding and deplaning, including for customers with mobility needs.
• Perform thorough aircraft cabin cleaning and security searches between flights.
• Complete all required training.
• Only complete tasks for which you are fully trained.
• Report any safety hazard or incident immediately to your supervisor.
• Other duties as assigned by management.

Skills

Customer focus

Communication

Compliance & safety

Adaptability

Teamwork

Professionalism

Tools

Sabre

Amadeus

Job description

Trego-Dugan Aviation Inc is seeking a Passenger Service Agent to serve as the face of our operation, delivering outstanding customer service to travelers on commercial and charter services. You will handle ticketing, boarding, special assistance, and aircraft turnaround support, helping ensure a smooth journey for every passenger.

In a fast-paced airport setting, you will process tickets, manage baggage, assist passengers with disabilities, operate jet bridges and ramps, and uphold FAA and