Airport Passenger Services Supervisor

Menzies Aviation; Detroit (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Menzies Aviation in Detroit, MI is seeking a Passenger Service Supervisor to oversee the fast-paced airport passenger service environment, including ticketing, check-in processing, luggage claim handling, and passenger assistance at the DTW terminal. You will ensure quality service, follow uniform guidelines, and maintain calm under pressure while guiding frontline teams in check-in and gate areas.

Strong English communication and computer skills are essential, along with a positive, proactive

Qualifications

• Ability to apply common sense understanding to carry out instructions.
• Computer skills required; using computer-based systems to perform some of your primary duties.
• Able to read, write and speak English with excellent communication skills.
• Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
• Able to stand for long periods at the ticket counter and gate check-in areas.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and any other issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).

Skills

Common sense

Computer skills

English fluency

Positive attitude

Stamina

Job description

Menzies Aviation in Detroit, MI is seeking a Passenger Service Supervisor to oversee the fast-paced airport passenger service environment, including ticketing, check-in processing, luggage claim handling, and passenger assistance at the DTW terminal. You will ensure quality service, follow uniform guidelines, and maintain calm under pressure while guiding frontline teams in check-in and gate areas.

Strong English communication and computer skills are essential, along with a positive, proactive