Prospect Podium Lead - DTW-Delta

Prospect International Airport Services; Detroit (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Earned wage access

Medical, dental, vision

AFLAC voluntary coverage

Employee discounts

Job summary

Prospect Airport Services is seeking a people-centric leader to oversee the Ticket Counter segment of the Passenger Service operation at Detroit Metropolitan Airport (DTW). The role supports the General Manager to ensure the shift runs smoothly and maintains high service standards for travelers.

The ideal candidate will bring a high school diploma or GED, be at least 18, able to obtain required credentials, and demonstrate proficiency in English.

Qualifications

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• Proficient in English.

Responsibilities

• Ensuring excellent customer service for all passengers
• Increase efficiency of staff
• Reduce wait time for passengers requiring wheelchair assistance
• Ensure accurate ticket counter logs are maintained
• Coordinate with other managers/supervisors

Skills

Leadership

Customer service

English proficiency

Education

High School diploma or GED

Job description

With decades of experience and operations at more than 30 major airports—inclu ding Chicago, Dallas, Newark, and more—Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do—providing reliable, high-quality service to our airline partners and the traveling public every day.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

Prospect Airport Services is looking for a people-centric leader to assist and oversee the Ticket Counter portion of the Passenger Service operation at Detroit Metropolitan Airport (DTW). This solutions-focu sed leader will assist the General Manager in assuring the shift runs smoothly.

Duties will include but are not limited to:

• Ensuring excellent customer service for all passengers
• Increase efficiency of staff
• Reduce wait time for passengers requiring wheelchair assistance
• Ensure accurate ticket counter logs are maintained
• Coordinate with other managers/super visors

Benefits:

• Competitive pay with daily access to earned wages.
• Comprehensive Medical, Dental and Vision Insurance for full-time employees who work 30 hours per week. Benefits begin in the month following 60 days of service. Eligible dependents are spouse, children under age 26 years, disabled dependents of any age.
• Voluntary Additional Coverages through AFLAC: Short-term disability (STD), Accident, Critical Illness, and Hospital Indemnity.
• Exclusive Employee Discount and Perks including Working Advantage, Payactiv (Earned Wage Access), Purchasing Power, Active&Fit.

Q ualifications:

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• Proficient in English.

Physical requirements:

• Must be able to frequently lift, move up to 70 lbs; Constantly push, pull up to 70 lbs; and constantly walk, stand, reach above shoulder, climb, crawl, stoop, squat, kneel, & bend.

Working conditions:

• Must be able to work weekends and holidays, overtime.
• Must be able and open to work in outside weather conditions which may include severe seasonal elements.

Prospect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.