Ticket Counter Lead — Passenger Service (DTW)

Unifi Aviation, LLC; Detroit (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental and Vis

Vision Insurance

Earned Wage Access

Employee Discount

Job summary

Prospect Airport Services is seeking a people-centric leader to oversee the Ticket Counter portion of the Passenger Service operation at Detroit Metropolitan Airport (DTW). This solutions-focused leader will assist the General Manager in assuring the shift runs smoothly while maintaining high standards of passenger service.

The role requires coordinating with managers and supervisors to increase efficiency, reduce wheelchair wait times, and ensure accurate logs.

Qualifications

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• Proficient in English.

Responsibilities

• Ensuring excellent customer service for all passengers.
• Increase efficiency of staff.
• Reduce wait time for passengers requiring wheelchair assistance.
• Ensure accurate ticket counter logs are maintained.
• Coordinate with other managers/supervisors.

Skills

Customer service

Staff coordination

English proficiency

Leadership

Education

High School diploma or GED

Job description

Prospect Airport Services is seeking a people-centric leader to oversee the Ticket Counter portion of the Passenger Service operation at Detroit Metropolitan Airport (DTW). This solutions-focused leader will assist the General Manager in assuring the shift runs smoothly while maintaining high standards of passenger service.

The role requires coordinating with managers and supervisors to increase efficiency, reduce wheelchair wait times, and ensure accurate logs.