Airport Passenger Service Specialist (Part‑Time)

Swissport; Orlando (FL); On-site; USD 19,000 - 27,000; Part time

Job summary

Swissport is hiring a Part-time Passenger Service Agent in Orlando to provide passenger services including reservations, ticketing, baggage handling, and check-in. The role involves assisting passengers, including those with special needs, and ensuring smooth operations at the gate and terminal.

The job emphasizes strong English communication and fluent Spanish language skills. The position offers a pay rate of $16.50/hour with part-time hours, aligned with aviation industry expectations in the

Qualifications

• High School diploma or GED equivalent.
• Excellent communication skills in English (verbal and written).
• Fluent in Spanish with strong customer service background.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers during interruptions.
• Manage baggage processing and fee calculations when applicable.
• Assist passengers through arrival and check-in, including for special needs.
• Direct passengers through Customs, Immigration, and Quarantine as required.
• Make public address announcements as needed.
• Support Ramp Service to prepare wheelchairs, strollers, and gate-checked bags for loading.
• Adhere to all security requirements and Swissport SOPs.
• Operate jet way, reservation/ticketing software, and related equipment.
• Produce required work-related documentation.
• Other duties as assigned.

Skills

English proficiency

Customer service

Spanish language

Communication skills

Education

High School diploma or GED

Job description

Swissport is hiring a Part-time Passenger Service Agent in Orlando to provide passenger services including reservations, ticketing, baggage handling, and check-in. The role involves assisting passengers, including those with special needs, and ensuring smooth operations at the gate and terminal.

The job emphasizes strong English communication and fluent Spanish language skills. The position offers a pay rate of $16.50/hour with part-time hours, aligned with aviation industry expectations in the