Global Passenger Service Agent - Flexible Shifts

Swissport; Boston (MA); On-site; USD 22,730 - 32,373; Part time

Job summary

Swissport in Boston, Massachusetts is seeking a dedicated Passenger Service Agent to provide essential services to our customers, including check-in, ticketing, and assistance for special needs passengers.

The ideal candidate must possess excellent communication skills in English and one or more additional languages. A High School diploma or GED is required. Join our diverse team and elevate the customer experience in a fast-paced aviation environment.

Qualifications

• Passionate about customer service and must have relevant work experience.
• Self‑motivated and able to work independently.
• Ability to follow processes and procedures.

Responsibilities

• Provide passenger/customer services as contracted.
• Manage passenger baggage processing and check-in.
• Assist passengers with special needs.

Skills

Customer service

Communication skills

Fluency in English

Fluency in Portuguese, Vietnamese, Cambodian, Korean or Spanish

Education

High School diploma or GED equivalent

Job description

Swissport in Boston, Massachusetts is seeking a dedicated Passenger Service Agent to provide essential services to our customers, including check-in, ticketing, and assistance for special needs passengers.

The ideal candidate must possess excellent communication skills in English and one or more additional languages. A High School diploma or GED is required. Join our diverse team and elevate the customer experience in a fast-paced aviation environment.