Airport Passenger Services Specialist

Colonial Group; Tampa (FL); In loco; USD 19.000 - 25.000; Tempo pieno

Descrizione del lavoro

Colonial Group is seeking a Passenger Service Agent in Tampa, FL to support international and domestic travel operations. You will check in passengers, verify documents, assign seats, and provide boarding passes with accuracy and a focus on customer service.

The role requires strong communication, basic computer literacy, and physical ability to stand for long periods. FAA/airport IDs and a valid driver's license are required.

Competenze

• Possess and maintain a valid state driver's license and FAA/Airport identifications.
• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills.
• Basic computer literacy.
• Ability to stand, bend, stoop, and walk for extended periods.
• Push, pull, lift, and load up to 70 pounds.
• Exceptional customer service skills.

Mansioni

• Electronic check-in of passengers for international travel.
• Verification of documents for international and domestic flights.
• Assign passenger seats.
• Ensure correct boarding passes are provided to each passenger for the assigned flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count
• Announce arrivals and departures as necessary.
• Provide information to passengers/customers as requested.
• Connect/disconnect Jetway/stairs as necessary.
• Assist with baggage tagging and baggage claim reports.
• Maintain current knowledge of all flight times during designated shift.
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
• Performing other duties as assigned

Conoscenze

Excellent communication

Customer service

Basic computer literacy

Physical stamina

Formazione

High school diploma or GED

Descrizione del lavoro

Colonial Group is seeking a Passenger Service Agent in Tampa, FL to support international and domestic travel operations. You will check in passengers, verify documents, assign seats, and provide boarding passes with accuracy and a focus on customer service.

The role requires strong communication, basic computer literacy, and physical ability to stand for long periods. FAA/airport IDs and a valid driver's license are required.