Night Airport Passenger Service Agent

Colonial Group; Virginia; On-site; USD 17,000 - 25,000; Part time

Job summary

Colonial Group is seeking a part-time Passenger Services Agent to perform check-in, document verification, seat assignments, and boarding pass issuance for international and domestic flights. You will maintain current flight times and communicate with passengers with professionalism.

Responsibilities include managing luggage workflows, assisting with baggage tags, matching manifests, and providing information while coordinating with airlines, service reps, and ground handlers.

Qualifications

• Possess and maintain a valid state driver's license and FAA/airport IDs or authorizations.
• High school diploma or GED.
• Excellent communication and interpersonal skills.
• Basic computer literacy.
• Ability to stand, bend, stoop, and walk for extended periods.
• Push, pull, lift, and load up to 70 pounds.
• Exceptional customer service skills.
• Mandarin speaking a plus.

Responsibilities

• Electronic check-in of passengers for international travel.
• Verification of documents for international and domestic flights.
• Assign passenger seats.
• Ensure correct boarding passes are provided to each passenger for the assigned flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count.
• Announce arrivals and departures as necessary.
• Provide information to passengers/customers as requested.
• Connect/disconnect Jetway/stairs as necessary.
• Assist with baggage tagging and baggage claim reports.
• Maintain current knowledge of all flight times during designated shift.
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
• Performing other duties as assigned

Skills

Communication

Interpersonal skills

Customer service

Physical stamina

Mandarin a plus

Education

High school diploma or GED

Tools

Basic computer literacy

Job description

Colonial Group is seeking a part-time Passenger Services Agent to perform check-in, document verification, seat assignments, and boarding pass issuance for international and domestic flights. You will maintain current flight times and communicate with passengers with professionalism.

Responsibilities include managing luggage workflows, assisting with baggage tags, matching manifests, and providing information while coordinating with airlines, service reps, and ground handlers.