International Passenger Experience Specialist

Colonial Group; Romulus (MI); Hybrid; USD 24,000 - 27,000; Full time

Job summary

Colonial Group is seeking a dnata Passenger Service Agent to support international passengers through check-in, document verification, seat assignment, boarding pass issuance, and baggage handling. You will coordinate with airlines and ground staff and handle changes during shifts.

The role requires a valid state driver’s license/FAA identifications, a high school diploma, strong communication skills, basic computer literacy, and the ability to lift up to 70 pounds. Shifts start at 12:00pm.

Qualifications

• Valid state driver's license and FAA/Airport identifications/authorizations.
• High school diploma or GED.
• Excellent communication and interpersonal skills.
• Basic computer literacy.
• Ability to stand, bend, stoop, and walk for extended periods.
• Push, pull, lift, and load up to 70 pounds.
• Exceptional customer service skills.

Responsibilities

• Electronic check-in of passengers for international travel.
• Verification of documents for international and domestic flights.
• Assign passenger seats.
• Ensure correct boarding passes are provided to each passenger for the assigned flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count.
• Announce arrivals and departures as necessary.
• Provide information to passengers/customers as requested.
• Connect/disconnect Jetway/stairs as necessary.
• Assist with baggage tagging and baggage claim reports.
• Maintain current knowledge of all flight times during designated shift.
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers.
• Performing other duties as assigned.

Skills

Excellent communication and Interperon

Education

High school diploma or GED

Tools

Basic computer literacy

Job description

Colonial Group is seeking a dnata Passenger Service Agent to support international passengers through check-in, document verification, seat assignment, boarding pass issuance, and baggage handling. You will coordinate with airlines and ground staff and handle changes during shifts.

The role requires a valid state driver’s license/FAA identifications, a high school diploma, strong communication skills, basic computer literacy, and the ability to lift up to 70 pounds. Shifts start at 12:00pm.