Airline Passenger Services & Operations Manager

Hhs-34be6538

Austin (TX)

On-site

USD 59,000 - 72,000

Full time

3 days ago

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Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development and training

Job summary

United Airlines is seeking a friendly, compassionate leader to head the passenger services station operations team at AUS. You will guide staff, optimize schedules, and act as the primary customer service liaison, identifying opportunities to enhance service and efficiency.

You will review contracts, build stakeholder relationships, and ensure safety and compliance with FAA/OSHA standards while fostering an inclusive work environment.

Qualifications

Experience in aviation operations management or passenger services leadership.
Ability to develop and analyze schedules for staff and equipment.
Experience reviewing contracts and providing feedback to stakeholders.
Knowledge of safety and security procedures in aviation operations.

Responsibilities

Oversee passenger services station operations and lead the team.
Create schedules to optimize resource use and meet requirements.
Address customer service issues promptly and professionally.
Review airline and vendor contracts and provide feedback.

Skills

Leadership

Customer service

Interpersonal skills

Communication

Decision making

Proactivity

Team player

Budget awareness

FAA/OSHA regulations

Contract negotiation

Tools

Word processing

Spreadsheets

Ordering platforms

Job description

You will review contracts, build stakeholder relationships, and ensure safety and compliance with FAA/OSHA standards while fostering an inclusive work environment.

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