Aircraft Appearance Duty Manager, Aviation Services

HHS Aviation, LLC (USA); United States; On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing培训

Job summary

HHS Aviation, LLC (USA) seeks a friendly, compassionate leader to oversee passenger services station operations and lead a team dedicated to top-tier customer service. You will serve as the primary liaison, identify new business opportunities, and foster teamwork to meet goals.

The role focuses on delivering passenger service solutions, optimizing schedules, and maintaining strong stakeholder relationships while upholding safety and service standards across our aviation services group.

Qualifications

• 2 to 5 years of management experience.
• Ability to work a flexible schedule that may include nights, weekends, and holidays.
• Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
• Knowledge of FAA and OSHA regulations
• Experience negotiating contracts

Responsibilities

• Deliver effective passenger services solutions to our customers
• Develop and analyze employee and equipment schedules to use resources efficiently
• Address and resolve customer service issues promptly and professionally
• Review new airline and vendor contracts and provide feedback
• Meet with customers regularly to receive feedback and monitor satisfaction levels
• Build and maintain relationships with key stakeholders
• Manage safety and security procedures to comply with operating standards
• Create a positive and inclusive work environment to lead and motivate team members
• Monitor and/or conduct required training of team members

Skills

Interpersonal Skills

Communication

Customer Service

Professionalism

Decision Making

Proactivity

Team Player

Job description

Location

United Airlines - AUS - AVN

Pay Rate

Salary - Salary Plan, 65,000.00 USD Annual

Work Shift

Based on facility's needs (United States of America)

Job Description

We’re looking for a friendly, compassionate, leader to join our aviation services team! Oversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team’s goals and objectives. Serve as the primary customer service liaison and identify new business opportunities.

Responsibilities

• Deliver effective passenger services solutions to our customers
• Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements
• Address and resolve customer service issues in a timely manner with professionalism
• Review new airline and vendor contracts and provide feedback
• Meet with customers regularly to receive feedback and monitor satisfaction levels
• Build and maintain relationships with key stakeholders
• Manage safety and security procedures to comply with HHS operating standards
• Create a positive and inclusive work environment to lead and motivate team members
• Monitor and/or conduct required training of team members

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization
• Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Decision Making: Ability to quickly make sound decisions and judgments
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• 2 to 5 years of management experience
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
• Knowledge of applicable FAA and OSHA regulations
• Experience negotiating contracts
• Computer skills, including word processing, spreadsheets, email, and ordering platforms
• Must be willing to relocate for promotion opportunities

What We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training

Important to Know

Veterans and candidates with military experience are encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS Aviation

HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies. HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

What We Do

We provide industry-leading support services for aviation, government, healthcare, education, senior living, and resorts across the U.S.