Airport Passenger Services Lead

Unifi Aviation, LLC; Palm Springs (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Flight Privileges

Weekly pay

Paid time off

Medical Insurance

Dental Insurance

Vision Insurance

401k

Discounts

Wellness programs

Job summary

Unifi Aviation, LLC in Palm Springs, CA seeks a customer service supervisor to lead a team of agents handling arrivals, check-in, boarding, baggage, and passenger inquiries. You will ensure smooth operations and maintain safety standards in a fast-paced environment.

The role requires strong leadership, excellent communication, and the ability to manage shifts including nights, weekends, and holidays. Prior aviation or ground handling experience is preferred.

Qualifications

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• Preferred: One year of relevant work experience in aviation or ground handling services.

Responsibilities

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs.
• Handle all aspects of ticketing and check-in by operating a computerized system, including boarding, baggage service, and reservations.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs and other items are available for loading and delivery to passengers.
• Promote and enforce safety policies and complete work to company standards.

Skills

Customer service

Team leadership

Communication

Education

High School Diploma

Tools

Airport computer systems

Job description

Unifi Aviation, LLC in Palm Springs, CA seeks a customer service supervisor to lead a team of agents handling arrivals, check-in, boarding, baggage, and passenger inquiries. You will ensure smooth operations and maintain safety standards in a fast-paced environment.

The role requires strong leadership, excellent communication, and the ability to manage shifts including nights, weekends, and holidays. Prior aviation or ground handling experience is preferred.