Passenger Services Agent - Bilingual: English & Spanish

Swissport; Seattle (WA); On-site; USD 29,618; Full time

Job summary

A global leader in aviation services is seeking a Passenger Service Agent in Seattle, WA. The agent provides essential passenger services, including reservations, ticketing, and baggage processing. Ideal candidates are bilingual in Spanish and English, possess excellent communication skills, and have a passion for customer service. Join our dynamic team and help enhance the customer experience in the aviation industry.

Qualifications

• Must be bilingual in Spanish and English.
• Passion for customer service with relevant work experience.
• Excellent written and verbal communication skills.

Responsibilities

• Inspect and verify passenger documentation.
• Manage passenger baggage processing.
• Assist passengers with special needs during check-in.

Skills

Bilingual (Spanish and English)

Customer service

Communication skills

Education

High School diploma or GED equivalent

Tools

Computer reservation/ticketing software

Job description

Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

Job Summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer, including, but not limited to, reservations, ticketing, baggage processing, terminal/gate check‑in, jet‑way operation, greeting arriving passengers, handling VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $21.50/hr.

REQUIRED: This role is bilingual – you must be able to speak Spanish and English.

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing, including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check‑in processes, supporting passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate‑checked bags (cleared through security) are made available for loading upon departure and delivered to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment, including the jet‑way, computer keyboards, and carrier‑specific reservation/ticketing software
• Produce all required, work‑related documentation
• Other duties as assigned

Your profile

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country‑specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self‑motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply a flexible approach when required
• Must be able to type and learn airline‑specific computer reservation/ticketing software
• Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

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