Airport Passenger Experience Specialist

Colonial Group; Tampa (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Colonial Group in Tampa, FL is seeking a Passenger Service Agent to assist travelers with check-in, seating, and information during international and domestic travel. The role requires clear communication and strong customer service on a fast-paced airport floor.

Responsibilities include verifying documents, issuing boarding passes, maintaining flight time knowledge, and coordinating with airlines and ground staff. This position involves physical tasks and working on site in Tampa.

Qualifications

• Possess and maintain a valid state driver’s license and FAA/Airport identifications/seals.
• Possess a high school diploma or GED equivalent.
• Excellent communication and interpersonal skills.
• Possess basic computer literacy.
• Ability to stand, bend, stoop, and walk for extended periods.
• Push, pull, lift, and load up to 70 pounds.
• Exceptional customer service skills.

Responsibilities

• Electronic check-in of passengers for international travel.
• Verification of documents for international and domestic flights.
• Assign passenger seats.
• Provide boarding passes to each passenger for the assigned flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count.
• Announce arrivals and departures as necessary.
• Provide information to passengers/customers as requested.
• Connect/disconnect Jetway/stairs as necessary.
• Assist with baggage tagging and baggage claim reports.
• Maintain current knowledge of all flight times during designated shift.
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers.
• Performing other duties as assigned.

Skills

Excellent communication

Exceptional customer service

Valid driver’s license / FAA ident.

High school diploma or GED

Basic computer literacy

Ability to stand, bend, stoop, walk

Push/pull/ lift up to 70 lbs

Education

High school diploma or GED

Tools

Basic computer literacy

Job description

Colonial Group in Tampa, FL is seeking a Passenger Service Agent to assist travelers with check-in, seating, and information during international and domestic travel. The role requires clear communication and strong customer service on a fast-paced airport floor.

Responsibilities include verifying documents, issuing boarding passes, maintaining flight time knowledge, and coordinating with airlines and ground staff. This position involves physical tasks and working on site in Tampa.