Airline Passenger Services Specialist

Colonial Group; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Colonial Group in Orlando seeks a Passenger Service Agent to handle international check-ins, document verification, seat assignments, and related passenger services. You will provide accurate information, manage boarding passes, and liaise with Airlines and Ground Handlers to ensure smooth operations.

The role requires strong communication and customer service skills, physical stamina for station duties, and the ability to work shifts in a passenger-heavy environment.

Qualifications

• Possess and maintain a valid state driver's license and FAA/Airport identifications or authorizations.
• Possess a high school diploma or GED equivalent.
• Excellent communication and interpersonal skills.
• Possess basic computer literacy.
• Ability to stand, bend, stoop, and walk for extended periods of time.
• Push, pull, lift, and load up to 70 pounds.
• Exceptional customer service skills.

Responsibilities

• Electronic check-in of passengers for international travel.
• Verification of documents for international and domestic flights.
• Assign passenger seats.
• Ensure correct boarding passes are provided to each passenger for the assigned flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count.
• Announce arrivals and departures as necessary.
• Provide information to passengers/customers as requested.
• Connect/disconnect Jetway/stairs as necessary.
• Assist with baggage tagging and baggage claim reports.
• Maintain current knowledge of all flight times during designated shift.
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
• Performing other duties as assigned

Skills

Communication skills

Interpersonal skills

Customer service

Education

High school diploma or GED

Tools

Computer literacy

Job description

Colonial Group in Orlando seeks a Passenger Service Agent to handle international check-ins, document verification, seat assignments, and related passenger services. You will provide accurate information, manage boarding passes, and liaise with Airlines and Ground Handlers to ensure smooth operations.

The role requires strong communication and customer service skills, physical stamina for station duties, and the ability to work shifts in a passenger-heavy environment.