Airport Passenger Experience Specialist

Trego-Dugan Aviation Inc; Virginia (MN); On-site; USD 19,000 - 30,000; Full time

Job summary

Trego-Dugan Aviation Inc. is seeking a Passenger Service Agent to greet and assist travelers, manage ticketing, boarding, and information services with a strong emphasis on safety and efficiency.

You will support passengers from check-in through departure, coordinate with team members, and ensure a positive experience while adhering to FAA and airport rules. This role requires flexibility for varied shifts and a professional appearance.

Qualifications

• Must read, write, and communicate effectively in English.
• Ability to work calmly under time constraints in a high-pressure airport environment.
• Available to work varied shifts including evenings, nights, weekends, and holidays.
• Must present a well-groomed, professional appearance at all times.
• Must have or be able to obtain authorization to work in the U.S.
• Must be able to obtain SIDA badge and pass fingerprint-based screening.

Responsibilities

• Process customer tickets, check baggage, monitor carry-on baggage, and assign seats.
• Provide accurate information on arrival/departure times, procedures, and seating arrangements.
• Handle denied boarding situations and coordinate accommodations (hotels, meals, taxis).
• Ensure compliance with FAA, airline, and airport regulations.
• Assist passengers with special needs, including ADA/wheelchair assistance.
• Operate jet bridges, ADA ramps, and stairs to facilitate boarding and deplaning.

Skills

English proficiency

Customer service

Calm under pressure

Time management

Professional appearance

Bilingual (Preferred)

Tools

Sabre/Amadeus

Airport reservation systems

Job description

Trego-Dugan Aviation Inc. is seeking a Passenger Service Agent to greet and assist travelers, manage ticketing, boarding, and information services with a strong emphasis on safety and efficiency.

You will support passengers from check-in through departure, coordinate with team members, and ensure a positive experience while adhering to FAA and airport rules. This role requires flexibility for varied shifts and a professional appearance.