Airport Passenger Experience Specialist

Rock Entertainment Group; Saint Paul (MN); On-site; USD 31,000 - 42,000; Full time

Job summary

GAT in Saint Paul, MN is seeking a friendly Customer Service Agent to greet passengers, assist with check-in and ticketing, escort passengers as needed, and resolve inquiries. You will work in a fast-paced airport environment, operate computer systems, and maintain a professional image at all times.

The position requires standing for long periods, attention to detail, and the ability to work nights, weekends, and holidays.

Qualifications

• Must read, write and understand English.
• High school diploma or equivalent required.
• Ability to stand for long periods and work nights/weekends/holidays.

Responsibilities

• Greet and assist customers promptly and courteously in person and over the phone.
• Announce incoming and outbound flights.
• Process payments, including credit cards and checks, with accuracy.
• Handle baggage and operate jetways as needed.
• Use airline systems to provide flight information, tickets, and boarding docs.
• Stand in place for extended periods and escort passengers as required.
• Work independently with minimal supervision.

Skills

Customer service

Communication

Computer skills

Time management

Education

High school diploma

Tools

Airline computer systems

Job description

GAT in Saint Paul, MN is seeking a friendly Customer Service Agent to greet passengers, assist with check-in and ticketing, escort passengers as needed, and resolve inquiries. You will work in a fast-paced airport environment, operate computer systems, and maintain a professional image at all times.

The position requires standing for long periods, attention to detail, and the ability to work nights, weekends, and holidays.