Airport Customer Service Agent

GAT Airline Ground Support; City of Albany (NY); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Competitive pay starting at $16.00 per hour

Flight benefits

Paid training

401(k) matching

Job summary

A reputable airline support company located in Albany is seeking a Customer Service Agent to be the first point of contact for passengers. This role requires strong communication skills and the ability to work efficiently in a fast-paced environment. Responsibilities include assisting customers, processing transactions, and ensuring safety. The ideal candidate will possess a high school diploma and be able to stand for long periods while lifting weights up to 70 lbs. Opportunities for career advancement are available.

Qualifications

• Must be at least 18 years of age.
• Fluent in reading, speaking, and understanding English.
• Ability to lift and move items weighing between 50-70 lbs occasionally.

Responsibilities

• Greet and assist customers promptly and courteously.
• Accurately process credit card transactions.
• Operate jetways and ensure they are in proper positions.

Skills

Excellent communication skills

Attention to detail

Ability to work in a fast-paced environment

Education

High school diploma or equivalent (GED)

Tools

Entry-level computer systems

Job description

Overview

GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team of aviation professionals. You are just one step away from beginning your new career. Don’t miss this great opportunity.

Compensation & Benefits

• Competitive pay starting at $16.00 per hour
• Flight Benefits
• Company-provided uniforms
• Daily pay options
• Paid training
• 401(k) matching
• Opportunities for career advancement into leadership roles and other positions within the company

Position Overview

As a Customer Service Agent, you will serve as the first point of contact for passengers, playing a vital role in creating a positive airport experience. This position requires a professional demeanor, excellent communication skills, and the ability to work efficiently in a fast-paced environment with strict time constraints. You will be responsible for ticketing, checking in passengers, escorting them to and from the aircraft, and addressing any customer concerns or complaints. Proficiency in using computer systems and providing outstanding customer service is essential. This position may require you to work with multiple carriers and perform additional duties as assigned.

Key Responsibilities

• Greet and assist customers promptly, courteously, and professionally both in person and over the phone.
• Announce incoming and outbound flights clearly and accurately.
• Accurately process credit card and personal check transactions, ensuring all collections are properly accounted for and airline close-out procedures are followed.
• Accept and process checked baggage weighing up to 100 lbs. and place it on the appropriate conveyor belts for further handling.
• Operate jetways to ensure they are in the proper position prior to aircraft arrival, and assist with the safe opening, closing, and securing of aircraft doors.
• Utilize airline computer systems to provide accurate flight information, process ticketing and boarding documents, record lost or damaged baggage, and manage cargo tracking.
• Escort unaccompanied minors and disabled passengers throughout the airport as needed, ensuring their safety and comfort.
• Work independently, manage tasks without direct supervision, and consistently meet service standards.
• Display a professional and positive image, adhering to company grooming and uniform standards at all times.
• Perform other duties as assigned, which may include assisting with other carriers or tasks in response to operational needs.

Requirements

• Must be at least 18 years of age.
• Must have a high school diploma or equivalent (GED)
• Strong attention to detail and accuracy in handling transactions, baggage, and flight information.
• Must be able to read, speak, and understand the English language fluently.
• Ability to stand for extended periods (up to 4 hours at a time) and work in a physically demanding environment.
• Must possess excellent communication skills, with the ability to engage with passengers in a professional, friendly, and courteous manner in person and over the phone.
• Proficiency with entry-level computer systems and technology to manage flight information and process transactions.
• Ability to lift and move items weighing between 50-70 lbs. occasionally.
• Flexibility to work nights, weekends, and holidays as required by operational needs.
• Must pass an extensive post-offer, pre-employment background check, including fingerprinting and a criminal history record check as mandated by federal law.
• Must successfully complete and pass a pre-employment drug test.

Equal Opportunity Employer Statement

GAT Airline Ground Support is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. We do not discriminate in our hiring practices based on any protected category. Employment with GAT Airline Ground Support is contingent upon the successful completion of a drug screen, a clean driving record, a 10-year criminal history check, and proof of high school or GED completion.