Airport Passenger Services Specialist

GAT Airline Ground Support; Austin (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

GAT Airline Ground Support in Austin is seeking a customer service agent to be the first impression of a passenger's airport experience. You will assist with check-in and ticketing, escort passengers, and resolve complaints in a fast-paced environment while maintaining a professional image.

The role requires excellent communication, basic computer skills, and the ability to lift up to 70 pounds. Night, weekend, and holiday shifts are expected.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED and a high degree of attention to detail.
• Ability to read, speak, and understand the English language.
• Ability to stand for long periods of time.
• Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
• Possess entry-level computer skills.
• Occasionally lift bags or items weighing between 50 and 70 pounds.
• Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
• Must be able to work nights, weekends, and holidays.

Responsibilities

• Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
• Announce both incoming and outbound flights.
• Handle credit cards and personal check transactions with accuracy and proper accounting.
• Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
• Operate jetways to position them prior to aircraft arrival and manage aircraft doors.
• Use airline computer systems to provide flight arrival and departure information, ticketing and boarding documents, and baggage/cargo data.
• Stand and work in one location for up to four hours at a time.
• Escort unaccompanied minors and disabled passengers.
• Work independently without direct supervision.

Skills

Customer service

Communication skills

English proficiency

Attention to detail

Education

High school diploma or GED

Tools

Airport computer systems

Job description

GAT Airline Ground Support in Austin is seeking a customer service agent to be the first impression of a passenger's airport experience. You will assist with check-in and ticketing, escort passengers, and resolve complaints in a fast-paced environment while maintaining a professional image.

The role requires excellent communication, basic computer skills, and the ability to lift up to 70 pounds. Night, weekend, and holiday shifts are expected.