Airport Passenger Experience Specialist

GAT Airline Ground Support; New York (NY); On-site; USD 45,461,000 - 57,859,000; Full time

Benefits offered by this job

Flight benefits

Uniforms provided

Daily pay options

Paid training

PTO

401(k) matching

Career advancement opportunities

Job summary

GAT Airline Ground Support is seeking dynamic, capable Customer Service Agents to be the first point of contact for passengers. You will handle ticketing, check-in, and guidance through the airport, ensuring a smooth and positive experience while adhering to company standards at all times.

You will work with multiple carriers, using airline systems to manage information, conduct transactions, and assist with special passenger needs in a fast-paced environment.

Qualifications

• Must have a high school diploma or GED.
• Must be at least 18 years old.
• Fluent in English (read, speak, understand).
• Strong attention to detail in handling transactions and baggage.

Responsibilities

• Greet and assist customers promptly, courteously, and professionally.
• Announce incoming and outbound flights clearly and accurately.
• Process credit card and personal check transactions and airline close-out procedures.
• Accept and process checked baggage up to 100 lbs and route it accordingly.
• Operate jetways and assist with aircraft doors and safety checks.
• Use airline systems to provide flight info, ticketing, and boarding documents.
• Escort unaccompanied minors and disabled passengers as needed.
• Work independently and meet service standards in a fast-paced environment.
• Maintain a professional image and adhere to uniform guidelines.
• Perform other duties as assigned, including tasks for other carriers.

Skills

Communication skills

Attention to detail

Customer service

English fluency

Education

High school diploma or GED

Tools

Ticketing software

Airline computer systems

Payment processing systems

Job description

GAT Airline Ground Support is seeking dynamic, capable Customer Service Agents to be the first point of contact for passengers. You will handle ticketing, check-in, and guidance through the airport, ensuring a smooth and positive experience while adhering to company standards at all times.

You will work with multiple carriers, using airline systems to manage information, conduct transactions, and assist with special passenger needs in a fast-paced environment.