Airport Passenger Experience Specialist

Rock Entertainment Group; Town of Islip (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

A prominent airport service company located in New York is looking for a customer service agent to provide excellent assistance to passengers. Responsibilities include checking in and ticketing passengers, handling baggage, and resolving customer complaints. Candidates must be at least 18 years old, possess a high school diploma or GED, and have strong communication skills. The role requires the ability to work under time constraints while maintaining a professional demeanor. This position may involve working nights, weekends, and holidays.

Qualifications

• Must be at least 18 years of age.
• Ability to read, speak, and understand English.
• Good communication skills and a friendly personality.

Responsibilities

• Greet and assist customers in a prompt, friendly manner.
• Handle credit cards and personal check transactions.
• Use airline computer systems for various tasks.
• Operate jetways and assist with luggage.

Skills

Customer service

Communication skills

Attention to detail

Ability to stand for long periods

Education

High school diploma or GED

Job description

Job Summary

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:

• Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.

• Must be able to announce both incoming and outbound flights.

• Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.

• Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.

• Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

• Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.

• Able to stand and work in one location for up to four hours at a time.

• You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.

• Work independently without direct supervision.

Requirements:

• Must be at least 18 years of age

• Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.

• Ability to read, speak, and understand the English language.

• Ability to stand for long periods of time

• Must possess good communication skills and a friendly, outgoing personality in person and via telephone.

• Possess entry-level computer skills

• Occasionally lift bags or items weighing between 50 and 70 pounds

• Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law

• Must be able to work nights, weekends, and holidays