Airport Customer Service Agent

GAT Airline Ground Support; New York (NY); On-site; USD 45,461,000 - 57,859,000; Full time

Benefits offered by this job

Flight benefits

Uniforms provided

Daily pay options

Paid training

PTO

401(k) matching

Career advancement opportunities

Job summary

GAT Airline Ground Support is seeking dynamic, capable Customer Service Agents to be the first point of contact for passengers. You will handle ticketing, check-in, and guidance through the airport, ensuring a smooth and positive experience while adhering to company standards at all times.

You will work with multiple carriers, using airline systems to manage information, conduct transactions, and assist with special passenger needs in a fast-paced environment.

Qualifications

• Must have a high school diploma or GED.
• Must be at least 18 years old.
• Fluent in English (read, speak, understand).
• Strong attention to detail in handling transactions and baggage.

Responsibilities

• Greet and assist customers promptly, courteously, and professionally.
• Announce incoming and outbound flights clearly and accurately.
• Process credit card and personal check transactions and airline close-out procedures.
• Accept and process checked baggage up to 100 lbs and route it accordingly.
• Operate jetways and assist with aircraft doors and safety checks.
• Use airline systems to provide flight info, ticketing, and boarding documents.
• Escort unaccompanied minors and disabled passengers as needed.
• Work independently and meet service standards in a fast-paced environment.
• Maintain a professional image and adhere to uniform guidelines.
• Perform other duties as assigned, including tasks for other carriers.

Skills

Communication skills

Attention to detail

Customer service

English fluency

Education

High school diploma or GED

Tools

Ticketing software

Airline computer systems

Payment processing systems

Job description

GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team of aviation professionals. You are just one step away from beginning your new career. Don't miss this great opportunity.

Compensation & Benefits:

• Competitive pay starting at 16.00 per hour
• Flight Benefits
• Company-provided uniforms
• Daily pay options
• Paid training
• Paid Time Off (PTO)
• 401(k) matching
• Opportunities for career advancement into leadership roles and other positions within the company

Position Overview:

As a Customer Service Agent, you will serve as the first point of contact for passengers, playing a vital role in creating a positive airport experience. This position requires a professional demeanor, excellent communication skills, and the ability to work efficiently in a fast-paced environment with strict time constraints. You will be responsible for ticketing, checking in passengers, escorting them to and from the aircraft, and addressing any customer concerns or complaints. Proficiency in using computer systems and providing outstanding customer service is essential. This position may require you to work with multiple carriers and perform additional duties as assigned.

Key Responsibilities:

• Greet and assist customers promptly, courteously, and professionally both in person and over the phone.
• Announce incoming and outbound flights clearly and accurately.
• Accurately process credit card and personal check transactions, ensuring all collections are properly accounted for and airline close-out procedures are followed.
• Accept and process checked baggage weighing up to 100 lbs. and place it on the appropriate conveyor belts for further handling.
• Operate jetways to ensure they are in the proper position prior to aircraft arrival, and assist with the safe opening, closing, and securing of aircraft doors.
• Utilize airline computer systems to provide accurate flight information, process ticketing and boarding documents, record lost or damaged baggage, and manage cargo tracking.
• Escort unaccompanied minors and disabled passengers throughout the airport as needed, ensuring their safety and comfort.
• Work independently, manage tasks without direct supervision, and consistently meet service standards.
• Display a professional and positive image, adhering to company grooming and uniform standards at all times.
• Perform other duties as assigned, which may include assisting with other carriers or tasks in response to operational needs.

Requirements:

• Must be at least 18 years of age.
• Must have a high school diploma or equivalent (GED)
• Strong attention to detail and accuracy in handling transactions, baggage, and flight information.
• Must be able to read, speak, and understand the English language fluently.