Airline Passenger Experience Specialist

GAT Airline Ground Support; Eugene (OR); On-site; USD 19,000 - 28,000; Full time

Job summary

GAT Airline Ground Support is seeking a customer service agent to be the first impression of a passenger’s airport experience. You will handle check-in, ticketing, and boarding information, while assisting passengers and resolving issues with a professional and positive demeanor.

Position requires fast-paced work, excellent communication, and the ability to stand for long periods. You will use airline systems to access flight data, manage baggage, and support security checks as needed.

Qualifications

• Requires high school diploma or GED or equivalent work experience.
• Must read, speak, and understand English.
• Proficient use of a computer is needed.
• Strong customer service and professional image expected.

Responsibilities

• Greet and assist customers in person and by phone in a prompt, friendly, courteous manner.
• Announce incoming and outbound flights.
• Process payments and ensure accurate close-out procedures.
• Accept and process checked baggage up to 100 lbs.
• Operate jetways and doors as needed for aircraft.
• Access flight information and boarding documents via airline systems.
• Stand in one location for extended periods as required.
• Escort unaccompanied minors and disabled passengers when needed.
• Work independently without direct supervision.

Skills

Customer service

Communication skills

English proficiency

Attention to detail

Computer skills

Education

High school diploma or GED

Tools

Airline computer systems

Job description

GAT Airline Ground Support is seeking a customer service agent to be the first impression of a passenger’s airport experience. You will handle check-in, ticketing, and boarding information, while assisting passengers and resolving issues with a professional and positive demeanor.

Position requires fast-paced work, excellent communication, and the ability to stand for long periods. You will use airline systems to access flight data, manage baggage, and support security checks as needed.