Aviation Ground Services Specialist

Trego-Dugan-Aviation-; Colorado Springs (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

Trego-Dugan-Aviation is seeking a Ground Service Agent to deliver exceptional passenger service while supporting ramp operations, aircraft turnaround, and ground service activities. You will work from the ticket counter to the tarmac, ensuring safe, timely operations under pressure.

The role requires a high school diploma, ability to obtain a SIDA badge, and willingness to work nights, weekends, and holidays. Prior airline or airport experience is a plus, and bilingual candidates are valued.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Must possess a valid driver's license.
• Must be able to read and write English.
• Must be able to obtain a SIDA badge and pass a pre-employment drug test.
• Must have or be able to obtain authorization to work in the U.S.
• Must have open availability including nights, weekends, and holidays.
• Must successfully attend and complete all required training.

Responsibilities

• Process customer tickets, check baggage, monitor carry-on baggage, and assign seats.
• Provide information on arrival/departure times, boarding procedures, and seating.
• Handle denied boarding situations and arrange hotels, meals, taxis as appropriate.
• Ensure compliance with FAA, airline, and airport regulations at all times.
• Enforce safety measures and protect sensitive operational zones.
• Assist customers with special needs during boarding.
• Load/unload baggage and cargo on/off aircraft safely.
• Marshal aircraft to/from gates and assist with pushback.
• Communicate with team via two-way radio and report hazards.
• Complete all required training and perform duties as assigned by supervisor.

Skills

English literacy

Customer service

Bilingual (preferred)

Education

High school diploma or equivalent

Tools

Sabre

Amadeus

Job description

Trego-Dugan-Aviation is seeking a Ground Service Agent to deliver exceptional passenger service while supporting ramp operations, aircraft turnaround, and ground service activities. You will work from the ticket counter to the tarmac, ensuring safe, timely operations under pressure.

The role requires a high school diploma, ability to obtain a SIDA badge, and willingness to work nights, weekends, and holidays. Prior airline or airport experience is a plus, and bilingual candidates are valued.