Airport Passenger Experience Agent - Flexible Schedule

Trego/Dugan Aviation; Norfolk (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

Trego/Dugan Aviation in Norfolk, VA is seeking a Passenger Service Agent who greets travelers, assists with ticketing, boarding, and special needs support. You will help maintain smooth operations and assist with aircraft turnaround while upholding safety and security standards.

Ideal candidates communicate well in English, handle busy environments professionally, and can work varied shifts including nights, weekends, and holidays. FAA/SIDA requirements apply.

Qualifications

• Must read, write and communicate effectively in English.
• Ability to work calmly under time constraints in a high-pressure airport environment.
• Available to work varied shifts including evenings, nights, weekends and holidays.
• Present a well-groomed, professional appearance at all times.
• Must have or obtain authorization to work in the U.S.
• Must meet requirements to obtain a SIDA badge and pass fingerprint screening.

Responsibilities

• Process customer tickets, check baggage, monitor carry-on size and seating.
• Provide accurate information on arrivals, departures, procedures and seating.
• Handle denied boarding situations and arrange hotels, meals, and taxis as needed.
• Ensure compliance with FAA, airline, and airport regulations at all times.
• Enforce safety and security measures and protect operational zones.
• Assist passengers with special needs, including boarding support.
• Transport wheelchair passengers between ticket counter, gates and baggage areas.
• Operate jet bridges, ADA ramps and portable stairs for boarding/deplaning.
• Perform thorough cabin cleaning and security checks between flights.
• Complete required training and follow tasks you are trained for.
• Report safety hazards or incidents to supervisor; perform other duties as assigned.

Skills

English proficiency

Customer service

Bilingual

Tools

Sabre

Amadeus

Job description

Trego/Dugan Aviation in Norfolk, VA is seeking a Passenger Service Agent who greets travelers, assists with ticketing, boarding, and special needs support. You will help maintain smooth operations and assist with aircraft turnaround while upholding safety and security standards.

Ideal candidates communicate well in English, handle busy environments professionally, and can work varied shifts including nights, weekends, and holidays. FAA/SIDA requirements apply.