Airport Passenger Experience Specialist

Unifi Aviation LLC; Cedar Rapids (IA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Full-time hours

Paid time off

Medical, dental, and vision insurance

401k

Wellness programs

Job summary

Unifi Aviation LLC is seeking a friendly, customer-focused passenger services agent to assist travelers with arrivals, check-in, boarding, baggage services, and reservations, delivering courteous support in a fast-paced environment.

Paid training is provided; full-time positions start at 30 hours per week with benefits including flight privileges after 30 days, comprehensive medical/dental/vision, 401(k), and paid time off.

Qualifications

• At least two years of customer service experience.
• High School diploma or GED.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Provide outstanding customer service to passengers for arrivals, ticketing, check-in including boarding, baggage services, reservations, and other queries or complaints.
• Operate a computerized system for ticketing and check-in, boarding, baggage service, and reservations.
• Guide passengers through Customs, Immigration, and Quarantine.
• Maintain a visible, helpful presence in all customer-facing situations.
• Inform passengers about itineraries, flights, and luggage and make relevant announcements.
• Adhere to safety procedures and company policies.

Skills

Customer service experience

Education

High School diploma or GED

Job description

Unifi Aviation LLC is seeking a friendly, customer-focused passenger services agent to assist travelers with arrivals, check-in, boarding, baggage services, and reservations, delivering courteous support in a fast-paced environment.

Paid training is provided; full-time positions start at 30 hours per week with benefits including flight privileges after 30 days, comprehensive medical/dental/vision, 401(k), and paid time off.