Airport Parking Supervisor | Guest Experience Lead

LAZ Parking; Oakland (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

LAZ Parking at Oakland Intl. Airport is hiring a Parking Supervisor to oversee facilities and operations while greeting customers and maintaining a welcoming atmosphere. The role responds to locations needing supervision.

Responsibilities include supervising staff, training, establishing standards, and ensuring high levels of customer satisfaction. Training involves hours 8:00 am–4:30 pm, with part-time evenings after training and open availability required.

Qualifications

• High school diploma or GED required.
• Supervisory experience is preferred but not required.
• Strong customer service experience.

Responsibilities

• Ensure staff adhere to rules, policies and procedures.
• Supervise, mentor, and train staff daily.
• Help establish performance standards and suggest procedural improvements.
• Provide premier customer service with a friendly attitude and willingness to help.
• Assist customers via intercom, in lobbies, lanes, and the parking office.
• Complete reports on daily revenue, capacities, equipment issues, and other management requests.
• Assist with facility safety audits and periodic training as needed.
• Coordinate and assign duties to CSRs, maintenance/grounds, and clerks.
• Communicate with Airport Operations and other agencies as directed by management.
• Resolve customer service issues promptly and professionally.

Skills

Professional communication

English proficiency

Open to feedback

Urgency & timeliness

Continuous improvement

Team collaboration

Education

High school diploma or GED

Job description

LAZ Parking at Oakland Intl. Airport is hiring a Parking Supervisor to oversee facilities and operations while greeting customers and maintaining a welcoming atmosphere. The role responds to locations needing supervision.

Responsibilities include supervising staff, training, establishing standards, and ensuring high levels of customer satisfaction. Training involves hours 8:00 am–4:30 pm, with part-time evenings after training and open availability required.