On Call Airport Parking Supervisor - Oakland, CA

LAZ Parking; Oakland (CA); In loco; USD 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

LAZ Parking at Oakland Intl. Airport is hiring a Parking Supervisor to oversee facilities and operations while greeting customers and maintaining a welcoming atmosphere. The role responds to locations needing supervision.

Responsibilities include supervising staff, training, establishing standards, and ensuring high levels of customer satisfaction. Training involves hours 8:00 am–4:30 pm, with part-time evenings after training and open availability required.

Competenze

• High school diploma or GED required.
• Supervisory experience is preferred but not required.
• Strong customer service experience.

Mansioni

• Ensure staff adhere to rules, policies and procedures.
• Supervise, mentor, and train staff daily.
• Help establish performance standards and suggest procedural improvements.
• Provide premier customer service with a friendly attitude and willingness to help.
• Assist customers via intercom, in lobbies, lanes, and the parking office.
• Complete reports on daily revenue, capacities, equipment issues, and other management requests.
• Assist with facility safety audits and periodic training as needed.
• Coordinate and assign duties to CSRs, maintenance/grounds, and clerks.
• Communicate with Airport Operations and other agencies as directed by management.
• Resolve customer service issues promptly and professionally.

Conoscenze

Professional communication

English proficiency

Open to feedback

Urgency & timeliness

Continuous improvement

Team collaboration

Formazione

High school diploma or GED

Descrizione del lavoro

The Details

Location:

Oakland Intl. Airport

Pay

$24.46/hour

Hours

Training schedule ONLY - 8:00 am- 4:30pm
AFTER Training - Part- time / 3 days a wk/ 8 hrs shift ( days will vary so must have open availability)

The Spirit Of The Position

TheParking Supervisoroversees the facilities and operation on while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.

Principal Job Duties

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for completing reports related to daily revenue, parking lot capacities, equipment issues, and/or other reports requested by management.
• Assists with completion of facility monthly safety audits.
• Assists with periodic training as needed.
• Assists with assignment of duties to CSRs, maintenance/grounds, LPI clerks.
• Coordinates and communicates with Airport Operations staff as well as other airport agencies as directed by management.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Other related duties as assigned.

Education/Experience

• High school diploma or GED required.
• Supervisory experience is preferred but not required.
• Strong customer service experience.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent teambuilding and interpersonal skills.

Physical Demands

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements - heat, wind, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.