Airport Ops Supervisor: Lead Service & On-Time Excellence

United; Denver (CO); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

Parental leave

Commuter benefits

Paid holidays

Paid time off

401(k)

Flight privileges

Job summary

United in Denver is seeking an Airport Operations Supervisor to lead front-line teams, deliver consistent customer service, and ensure on-time, high-quality product delivery across shifts.

The role focuses on coaching, standard work development, and performance oversight with strong emphasis on safety, accountability, and collaboration with business partners. A bachelor’s degree is preferred, and travel may be required.

Qualifications

• High school diploma or equivalent.
• 2+ years’ experience in an operations or fast-paced business environment or successful completion of a company-sponsored training program.
• Experience leading teams and delivering customer service.
• Strong written, verbal, and interpersonal communication skills.
• Proven ability in conflict resolution, decision‑making, and team leadership.

Responsibilities

• Lead front-line teams to deliver exceptional customer service and on-time, high-quality products; set expectations and coach across shifts.
• Review key metrics, conduct trend analyses, and drive continuous improvement and accountability.
• Develop and implement standard work processes and ensure effective shift turnover.
• Oversee and support the performance of a team, zone or area; participate in safety and incident reviews.
• Provide subject matter guidance on service delivery, procedures, and union guidelines.

Skills

Team leadership

Customer service

Communication skills

Problem solving

Accountability

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

IT systems

Job description

United in Denver is seeking an Airport Operations Supervisor to lead front-line teams, deliver consistent customer service, and ensure on-time, high-quality product delivery across shifts.

The role focuses on coaching, standard work development, and performance oversight with strong emphasis on safety, accountability, and collaboration with business partners. A bachelor’s degree is preferred, and travel may be required.