Airport Ops Leader: Security & Service

CLEAR; San Antonio (TX); On-site; USD 100,000 - 123,000; Full time

Benefits offered by this job

Base + target bonus

3 weeks PTO

Wellness stipend $100/mo

401k with match

Medical/Dental/Vision

Family Planning benefits

Bereavement Leave

Emotional Well Being

Training & development

Free CLEAR memberships

Job summary

CLEAR is building the secure identity platform of the future, delivering safer, frictionless experiences at airports, venues, and beyond. As General Manager, you’ll own daily operations for your location, driving security, service, and sales while leading Ambassadors and Managers in a fast-paced, customer-facing environment.

You will oversee salaried and hourly staff, manage KPIs, and collaborate with TSA and airline partners to ensure top-tier experiences.

Qualifications

• At least 6 years of leadership experience in a high volume, fast-paced, customer-facing environment.
• Self-motivated, positive, and able to foster teamwork.
• Prior experience managing both salaried and hourly employees.
• Excellent interpersonal and communication skills with a focus on training, mentoring and motivating.
• Strong leadership and organizational skills; manage multiple priorities and influence others.
• Ambitious to grow and develop within the company.
• Experience reviewing and reporting KPIs regularly.
• Ability to follow policies and regulations set by CLEAR and authorities.
• Availability for non-traditional schedule (weekends, holidays, early mornings, evenings).
• Must pass government background investigation.

Responsibilities

• Lead day-to-day operations of a team using CLEAR technology for airport security, customer service and sales.
• Own the airport business unit and drive KPI execution.
• Hire, develop and sustain a diverse team delivering CLEAR objectives.
• Drive employee engagement and accountability for security and service.
• Performance manage salaried and hourly staff with regular feedback.
• Build relationships with TSA, airline, and airport partners; escalate as needed.
• Manage labor, payroll, and scheduling.
• Spend at least 80% on the floor in a customer-facing environment.

Skills

Leadership

People management

KPIs

Communication

Mentoring

Job description

CLEAR is building the secure identity platform of the future, delivering safer, frictionless experiences at airports, venues, and beyond. As General Manager, you’ll own daily operations for your location, driving security, service, and sales while leading Ambassadors and Managers in a fast-paced, customer-facing environment.

You will oversee salaried and hourly staff, manage KPIs, and collaborate with TSA and airline partners to ensure top-tier experiences.