Airport Ops Leader: Drive Teams, Security & KPIs

Clearfield; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Paid time off and holidays

Wellness stipend

Job summary

CLEAR is seeking a General Manager to lead daily operations at our San Francisco location. You will manage Ambassadors and Managers, drive security and customer service excellence, and own the airport performance metrics.

This role involves staff development, scheduling, and ensuring adherence to CLEAR policies. The ideal candidate has extensive leadership experience in fast-paced, customer-facing settings and a proven ability to achieve KPIs while maintaining exceptional service standards.

Qualifications

• 6+ years of leadership experience in high-volume, customer-facing environments

Responsibilities

• Lead day-to-day operations of Ambassadors and Managers
• Drive KPIs and metrics for the airport location
• Hire and develop diverse teams
• Manage labor, payroll, and scheduling
• Spend 80% on the floor in a customer-facing environment

Skills

Leadership

People management

Communication

KPIs & metrics

Job description

CLEAR is seeking a General Manager to lead daily operations at our San Francisco location. You will manage Ambassadors and Managers, drive security and customer service excellence, and own the airport performance metrics.

This role involves staff development, scheduling, and ensuring adherence to CLEAR policies. The ideal candidate has extensive leadership experience in fast-paced, customer-facing settings and a proven ability to achieve KPIs while maintaining exceptional service standards.