Airport Ops Delivery Lead — Performance & People Coach

WHSmith; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

WHSmith is seeking an Operations Delivery Manager to lead a property-level operations team at Miami International Airport. You will drive operational performance, staff development, and sales enablement in collaboration with store leaders and field teams to ensure consistent execution.

You will coach leaders on daily routines, inventory, compliance, and customer experience, using data insights to push improvements and uphold high standards across the property.

Responsibilities

• Lead a property-level operations team at Miami International Airport to drive performance, people development and sales enablement.
• Coach leaders on daily routines, inventory, compliance and customer experience, using data insights to push improvements and uphold high standards across the property.

Job description

WHSmith is seeking an Operations Delivery Manager to lead a property-level operations team at Miami International Airport. You will drive operational performance, staff development, and sales enablement in collaboration with store leaders and field teams to ensure consistent execution.

You will coach leaders on daily routines, inventory, compliance, and customer experience, using data insights to push improvements and uphold high standards across the property.