Airport Operations Delivery Lead

WHSmith; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

WHSmith is seeking an Operations Delivery Manager at the Miami airport property. This role drives operational performance, people capability, sales enablement, and consistent execution within a single property.

You will partner with the Multi-Unit Manager, store leaders, and frontline teams to uphold standards, optimize processes, and deliver excellent customer experiences. The role emphasizes coaching, capability development, and rigorous adherence to procedures with a focus on safety,

Qualifications

• 3+ years of progressive retail, hospitality, airport, resort, or high-volume customer-facing operational leadership experience.
• Demonstrated ability to lead through influence and coach store teams.
• Strong understanding of retail KPIs, sales drivers, labor productivity, inventory control.
• Ability to analyze performance data and translate insights into actions.
• Proficiency with Microsoft Office and operational reporting tools.

Responsibilities

• Coach store leaders and frontline teams on daily operations, customer engagement, and stock execution.
• Identify capability gaps and deliver targeted coaching and training to improve performance.
• Support onboarding and leadership development within the property.
• Provide actionable reports and insights to field leadership on trends and risks.
• Lead action plans to improve sales, profitability, and customer experience.

Skills

Leadership

Retail operations

Analytics

Communication

Tools

Microsoft Office

Operational reporting tools

Business analytics platforms

Job description

WHSmith is seeking an Operations Delivery Manager at the Miami airport property. This role drives operational performance, people capability, sales enablement, and consistent execution within a single property.

You will partner with the Multi-Unit Manager, store leaders, and frontline teams to uphold standards, optimize processes, and deliver excellent customer experiences. The role emphasizes coaching, capability development, and rigorous adherence to procedures with a focus on safety,