Airport Operations Leader: Delivery & Performance Coach

WHSmith; Palm Springs (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

WHSmith is seeking an Operations Delivery Manager at Palm Springs International Airport to lead field operations and drive performance at a single property. The role focuses on people capability, sales enablement, and consistent execution within the assigned airport store network.

You will partner with store leaders and the Multi-Unit Manager to coach teams, onboard new leaders, and ensure adherence to company standards while using data-driven insights to improve customer experience and

Qualifications

• 3+ years of progressive retail, hospitality, airport, resort, or high-volume operational leadership experience.
• Ability to analyze performance data and translate insights into actions.
• Strong understanding of retail KPIs, sales drivers, inventory control, shrink reduction, and compliance.

Responsibilities

• Coach store leaders and frontline teams on day-to-day operational routines, customer engagement, selling behaviors, inventory execution, compliance expectations, and consistent execution of company standards.
• Identify capability gaps and deliver targeted coaching, training, and reinforcement to improve consistency and performance across the property.
• Support onboarding, leadership development, succession planning, and readiness for emerging leaders within the assigned property.
• Model clear communication, accountability, and follow-through to strengthen leadership effectiveness and team engagement.
• Partner with the Multi-Unit Manager to reinforce performance expectations and advance action plans that improve team execution.

Job description

WHSmith is seeking an Operations Delivery Manager at Palm Springs International Airport to lead field operations and drive performance at a single property. The role focuses on people capability, sales enablement, and consistent execution within the assigned airport store network.

You will partner with store leaders and the Multi-Unit Manager to coach teams, onboard new leaders, and ensure adherence to company standards while using data-driven insights to improve customer experience and