Airport Operations Specialist: Gate & Schedule Coordination

PrimeFlight; Richmond (VA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight is seeking an Operations Agent to coordinate daily airport operations, monitor flight schedules, manage gate assignments, and oversee baggage handling while ensuring safety and security compliance.

You will communicate with airline staff, airport personnel and external agencies, respond to emergencies, and maintain accurate reports. Candidates should have at least 1 year of airport operations experience and be eligible to work in the United States.

Qualifications

• 18 years of age or older
• Eligible to work in the United States
• Communicate effectively in English (reading, writing, speaking)
• Minimum of 1 year of experience in airport operations or a related field
• Strong understanding of airport operations and safety regulations
• Proficiency in using airport management software and systems
• Ability to access and interpret information in print and electronically, including the use of electronic devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Flexibility to work various shifts including nights, weekends and holidays

Responsibilities

• Coordinate daily operational activities within the airport
• Monitor and manage flight schedules, gate assignments, and airport resources
• Liaise with airline representatives, ground crew, and air traffic control
• Ensure compliance with all aviation regulations and safety standards
• Respond to operational issues and emergencies promptly
• Provide timely information to staff and passengers regarding flight status and operational changes
• Manage passenger boarding and disembarking processes
• Oversee baggage handling and resolve any baggage-related issues
• Coordinate with maintenance teams for aircraft and facility upkeep
• Assist in implementing emergency response plans and protocols
• Monitor weather conditions and their impact on flight operations
• Prepare and maintain accurate operational reports and logs
• Participate in training and development programs related to airport operations
• Ensure a high level of customer service and passenger satisfaction
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

Skills

Airport operations

Customer service

Safety regulations

Communication

Tools

Airport management software

Job description

PrimeFlight is seeking an Operations Agent to coordinate daily airport operations, monitor flight schedules, manage gate assignments, and oversee baggage handling while ensuring safety and security compliance.

You will communicate with airline staff, airport personnel and external agencies, respond to emergencies, and maintain accurate reports. Candidates should have at least 1 year of airport operations experience and be eligible to work in the United States.