Airport Operations Duty Manager - 24/7 Lead

PrimeFlight Aviation; Richmond (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

PrimeFlight Aviation Services, Inc. is seeking a Duty Manager to oversee day-to-day airport operations, ensuring a smooth, safe, and efficient experience for passengers, staff, and airline partners.

The role requires coordinating with security, customer service, and ground handling, responding to emergencies, and maintaining compliance with aviation regulations while leading a team through shift-based operations.

Qualifications

• 18 years of age or older.
• Eligible to work in the United States.
• Must have a valid state-issued driver’s license with an acceptable driving record.
• 5 Years transportation/aviation operations experience.
• Knowledge of the Aviation Industry.
• Communicate effectively in English (reading, writing, speaking).
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices.
• Effectively communicate with colleagues and clients, both in-person and through electronic means.
• Pass a background check and drug screen.
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
• To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Responsibilities

• Oversee day-to-day airport operations during assigned shifts, ensuring efficient and safe procedures
• Coordinate with various departments, including security, customer service, and maintenance, for seamless operations
• Respond to and manage operational emergencies and unusual situations
• Ensure compliance with all aviation regulations and company policies
• Monitor passenger flow and terminal activities, implementing adjustments for optimal service delivery
• Address and resolve customer complaints and operational issues in a timely manner
• Supervise, guide, and support operational staff, providing leadership and direction
• Communicate effectively with airline representatives, ground handlers, and airport authorities
• Perform any additional duties as assigned by management

Skills

Aviation operations knowledge

English communication

Customer service

Leadership

Job description

PrimeFlight Aviation Services, Inc. is seeking a Duty Manager to oversee day-to-day airport operations, ensuring a smooth, safe, and efficient experience for passengers, staff, and airline partners.

The role requires coordinating with security, customer service, and ground handling, responding to emergencies, and maintaining compliance with aviation regulations while leading a team through shift-based operations.