Operations Agent - CLE Airport

Primeflight-Aviation-5; Cleveland (OH); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services, Inc. is seeking an Operations Agent to oversee daily airport operations from runway to gate. You will coordinate flight schedules, gate assignments, and baggage handling while ensuring regulatory safety and security compliance.

Communicate with airline staff, ground crews, and external agencies to maintain smooth operations and passenger satisfaction. The role requires attention to detail, strong communication, and the ability to respond quickly to operational

Qualifications

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Communicate effectively in English (reading, writing, speaking)
• Minimum of 1 year of experience in airport operations or a related field
• Strong understanding of airport operations and safety regulations
• Proficiency in using airport management software and systems
• Ability to access and interpret information in print and electronically, including theuseofelectronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

Responsibilities

• Coordinate daily operational activities within the airport
• Monitor and manage flight schedules, gate assignments, and airport resources
• Liaise with airline representatives, ground crew, and air traffic control
• Ensure compliance with all aviation regulations and safety standards
• Respond to operational issues and emergencies promptly
• Provide timely information to staff and passengers regarding flight status and operational changes
• Manage passenger boarding and disembarking processes
• Oversee baggage handling and resolve any baggage-related issues
• Coordinate with maintenance teams for aircraft and facility upkeep
• Assist in implementing emergency response plans and protocols
• Monitor weather conditions and their impact on flight operations
• Prepare and maintain accurate operational reports and logs
• Participate in training and development programs related to airport operations
• Ensure a high level of customer service and passenger satisfaction
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

Skills

English proficiency

Airport operations experience

Software proficiency

Communication

Background check

Shift flexibility

Tools

Airport management software

Job description

PROMOTING SEAMLESS AIRPORT FLOW FROM RUNWAY TO GATE - OPERATIONS AGENT WANTED!

Interested in working in aviation? Are you looking for a job with stability and growth opportunities?If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW

The Operations Agent is a dynamic role focused on managing and overseeing daily airport operations. This position involves coordinating with various departments to ensure smooth and efficient airport functioning, including monitoring flight schedules, managing gate assignments, and overseeing baggage handling activities. You will also be responsible for ensuring compliance with safety and security regulations, and promptly addressing any operational issues or emergencies. Additionally, this role requires effective communication with airline staff, airport personnel, and external agencies to maintain operational excellence and passenger satisfaction.

RESPONSIBILITIES

• Coordinate daily operational activities within the airport
• Monitor and manage flight schedules, gate assignments, and airport resources
• Liaise with airline representatives, ground crew, and air traffic control
• Ensure compliance with all aviation regulations and safety standards
• Respond to operational issues and emergencies promptly
• Provide timely information to staff and passengers regarding flight status and operational changes
• Manage passenger boarding and disembarking processes
• Oversee baggage handling and resolve any baggage-related issues
• Coordinate with maintenance teams for aircraft and facility upkeep
• Assist in implementing emergency response plans and protocols
• Monitor weather conditions and their impact on flight operations
• Prepare and maintain accurate operational reports and logs
• Participate in training and development programs related to airport operations
• Ensure a high level of customer service and passenger satisfaction
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Communicate effectively in English (reading, writing, speaking)
• Minimum of 1 year of experience in airport operations or a related field
• Strong understanding of airport operations and safety regulations
• Proficiency in using airport management software and systems
• Ability to access and interpret information in print and electronically, including theuseofelectronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONSMAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walkingin an indoor/outdoor environmentas applicable
• May needto reach witharms and grasp withhands
• May needto push, pull
• May needto crawland crouch,at times,in confined tight spaces
• May need tobend, stretch, squat, kneel
• May needtoclimb and work atelevated heights
• Exposure to moderate and at times high noise levels
• Exposure to Biohazards and/or Chemicals
• Exposure to outdoor elements
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of thearms,wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatialrelationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc.is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc.without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.