Airport Operations Manager — Guest Experience Leader

Otg-Management-0086288d; Houston (TX); Presencial; USD 60 000 - 65 000; Tempo integral

Resumo da oferta

On the Go in Houston (IAH area) is seeking a Manager to lead daily operations across OTG concepts, from retail to QSR to full-service locations. You’ll drive guest experiences, manage budgets, and maintain high safety and quality standards.

The role requires 3–5 years of management experience in hospitality or retail, strong communication, and proficiency with Microsoft Office. Flexibility for early mornings, nights, weekends, and holidays is essential.

Qualificações

• A hospitality degree is preferred.
• 3–5 years in management, full service restaurants or retail (bonus points for multi unit magic!).
• Stellar communication skills that keep teams aligned and guests impressed.
• You’re fluent in Microsoft Suite—and it shows.
• Flexibility is your middle name -early mornings, nights, weekends, holidays, even weather days…you’re ready.

Responsabilidades

• Lead daily operations across OTG’s diverse concepts—from retail to QSR to full service—keeping every location running smoothly and efficiently.
• Elevate every bite and sip by ensuring all food & beverage products meet OTG’s quality and presentation standards.
• Own scheduling and staffing, making sure every shift is fully supported and service stays top tier.
• Drive an amazing onboarding experience, delivering strong training plans that set new Crewmembers up for success.
• Create a positive, uplifting workplace where Crewmembers feel supported, respected, and motivated.
• Champion safety, ensuring a hazard free environment and full compliance with OTG policies, workplace laws, and safety standards.
• Take action on Coyle + NSF audits, leading corrective measures with urgency and accountability.
• Know and communicate OTG policies clearly, using the Crewmember Handbook and CBA to ensure consistency and understanding across the team.

Conhecimentos

Communication skills

Microsoft Suite

Staff scheduling

Flexibility

Formação académica

Hospitality degree (preferred)

Descrição da oferta de emprego

On the Go in Houston (IAH area) is seeking a Manager to lead daily operations across OTG concepts, from retail to QSR to full-service locations. You’ll drive guest experiences, manage budgets, and maintain high safety and quality standards.

The role requires 3–5 years of management experience in hospitality or retail, strong communication, and proficiency with Microsoft Office. Flexibility for early mornings, nights, weekends, and holidays is essential.