Airport Operations & Guest Experience Manager

OTG Management; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

OTG Management is seeking a Manager at LGA Airport to lead daily operations across OTG’s concepts—from retail to QSR to full service—and drive operational excellence on every shift.

You will lead our crew, manage scheduling and onboarding, uphold safety and quality standards, and ensure guest satisfaction while keeping budgets in check. The position reports to Senior Management and offers a compensation range of $65,000 to $75,000.

Qualifications

• 3–5 years of management experience in full service restaurants or retail.
• Stellar communication skills that keep teams aligned and guests impressed.
• Fluency with Microsoft Office and related tools.
• Flexibility to work early mornings, nights, weekends, holidays.

Responsibilities

• Lead daily operations across OTG's diverse concepts—from retail to QSR to full service.
• Elevate food and beverage quality and presentation to meet OTG standards.
• Own scheduling and staffing, ensuring shifts are fully supported.
• Drive onboarding and training plans for Crewmembers.
• Create a positive, uplifting workplace where Crewmembers feel supported and respected.
• Champion safety and compliance with OTG policies, workplace laws, and safety standards.
• Take action on audits, leading corrective measures with urgency and accountability.
• Know and communicate OTG policies to ensure consistency across the team.

Skills

Communication skills

Flexibility

Microsoft Office Suite

Education

Hospitality degree (preferred)

Tools

Microsoft Office Suite

Job description

OTG Management is seeking a Manager at LGA Airport to lead daily operations across OTG’s concepts—from retail to QSR to full service—and drive operational excellence on every shift.

You will lead our crew, manage scheduling and onboarding, uphold safety and quality standards, and ensure guest satisfaction while keeping budgets in check. The position reports to Senior Management and offers a compensation range of $65,000 to $75,000.