General Manager

OTG; Houston (TX); Presencial; USD 70.000 - 80.000; Jornada completa

Descripción de la vacante

OTG at IAH airport is seeking a General Manager to lead day-to-day restaurant and Cibo operations across multiple concepts. You will manage staffing, training, food quality, guest service, inventory, and labor, while ensuring policies and procedures meet OTG standards.

You will drive costs and sales, develop leaders, recruit FOH staff, and maintain a safe, profitable unit in a fast-paced travel environment. A hospitality or culinary degree and multi-unit management experience are preferred.

Formación

• Degree in hospitality or culinary field is preferred.
• Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts.
• Proficient knowledge of P&L budgeting and forecasting.
• Strong culinary background and fine dining experience are a plus.

Responsabilidades

• Promote an attitude of pride, cooperation, and success in the Unit.
• Accountable for the ordering process and overall unit budgets in the unit.
• Accountable for all cost and sales projections on a weekly basis.
• Ensure cost-effective and efficient staffing and adherence to labor budgets.
• Accountable for unit scheduling managers as well as crewmembers.
• Provides leadership to the managers and crew members in the Unit.
• Accountable for establishing and maintaining high standards for food quality and customer service.
• Direct the managers and crewmembers to achieve company standards.
• Administrate and follows-up management and crewmember training.
• Assigns and defines areas of responsibility for the managers, establishing and setting deadlines.
• Directs the team toward achieving the Unit's financial goals.
• Maintains a positive work environment for both the management team and staff.
• Provides a workplace free from hazards, following all safety policies set forth by the company.
• Accountable for leading the recruitment of FOH staff.
• Accountable for knowing and understanding the crewmember handbook and CBA and communicating the OTG policies and procedures with consistency.
• Oversees CIBO Markets in assigned quadrants.
• Complete other tasks as assigned.

Conocimientos

P&L budgeting

Forecasting

Leadership

Communication skills

Training & coaching

Staffing management

Integrity & work ethic

Educación

Degree in hospitality or culinary field

Descripción del empleo

Job Title

General Manager

Location

IAH airport

Compensation

$70k - 80k

Who We Are

On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.

How We Do Business

How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.

Why This Job Is a Big Deal!

The OTG General Manager is the management leader in our OTG units; this position is responsible for all day-to-day restaurants and Cibo operations for multiple concepts and crewmember performance. This may include Front of the House/Back of the House staffing, development and training, food quality presentation, guest services, inventory management, merchandising, labor management, and the maintenance of all policies and procedures in the restaurants and Cibo Markets.

In this Role you will

• Promote an attitude of pride, cooperation, and success in the Unit
• Accountable for the ordering process and overall unit budgets in the unit
• Accountable for all cost and sales projections on a weekly basis
• Ensure cost-effective and efficient staffing and adherence to labor budgets.
• Accountable for unit scheduling managers as well as crewmembers
• Provides leadership to the managers and crew members in the Unit
• Accountable for establishing and maintaining high standards for food quality and customer service
• Direct the managers and crewmembers to achieve company standards
• Administrate and follows-up management and crewmember training
• Assigns and defines areas of responsibility for the managers, establishing and setting deadlines.
• Directs the team toward achieving the Unit's financial goals
• Maintains a positive work environment for both the management team and staff
• Provides a workplace free from hazards, following all safety policies set forth by the company.
• Accountable for leading the recruitment of FOH staff
• Accountable for knowing and understanding the crewmember handbook and CBA and communicating the OTG policies and procedures with consistency
• Oversees CIBO Markets in assigned quadrants
• Complete other tasks as assigned

Qualifications

• Degree in hospitality or culinary field is preferred
• Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts
• 1 – 3 years of retail experience (convenience store) a plus
• Proficient knowledge of P&L budgeting and forecasting
• Strong culinary background and fine dining experience are a plus
• Commitment to service of customers, crew, co-workers, and management
• Demonstrated dependability, personal drive, and leadership, ability to lead by example
• High level of integrity, work ethic, passion, and commitment to OTG values
• Ability to train, delegate, coach, and aid in the development of crewmembers
• Excellent verbal and written communication skills
• Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions

Equal Opportunity Employer

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Interview Location: IAH Airport, Level 1 Departures /Check-In Terminal E, United Airlines.