Airport Operations Manager - Elevate Guest Experience

OTG; New York (NY); Hybrid; USD 65,000 - 75,000; Full time

Job summary

OTG at LGA Airport is seeking a Manager to lead daily operations across OTG’s diverse concepts—from retail to QSR to full service—keeping locations running smoothly and with high energy. You will own scheduling, ensure quality, drive onboarding plans, and foster a positive team culture while maintaining safety and budgets.

The role requires 3–5 years of management experience in hospitality or retail, fluency in Microsoft Suite, and flexibility for early mornings, nights, weekends, holidays, and

Qualifications

• Hospitality degree preferred.
• 3–5 years in management in hospitality or retail.
• Stellar communication skills that keep teams aligned.
• Fluent in Microsoft Suite.
• Flexibility to work mornings, nights, weekends, holidays and weather days.

Responsibilities

• Lead daily operations across OTG’s diverse concepts—from retail to QSR to full service.
• Elevate food and beverage quality and presentation to OTG standards.
• Own scheduling and staffing across shifts.
• Drive onboarding and training plans for Crewmembers.
• Create a positive, supportive, high-energy work environment.
• Champion safety and ensure compliance with OTG policies and regulations.
• Address audits and corrective actions with urgency and accountability.
• Communicate OTG policies clearly using the Crewmember Handbook.

Skills

Stellar communication skills

Microsoft Suite proficiency

Flexibility with schedule

Education

Hospitality degree (preferred)

Tools

Microsoft Office

Job description

OTG at LGA Airport is seeking a Manager to lead daily operations across OTG’s diverse concepts—from retail to QSR to full service—keeping locations running smoothly and with high energy. You will own scheduling, ensure quality, drive onboarding plans, and foster a positive team culture while maintaining safety and budgets.

The role requires 3–5 years of management experience in hospitality or retail, fluency in Microsoft Suite, and flexibility for early mornings, nights, weekends, holidays, and