Manager - OTG Management

O'Hare Concessions; Chicago (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee Discount

Job summary

On the Go (OTG) is hiring a Manager to oversee daily operations across OTG’s diverse concepts—retail, QSR, and full-service—at our Chicago locations. You’ll ensure smooth, efficient operations and consistent guest experiences in a fast-paced airport environment.

You will manage staffing, onboarding, training, merchandising, and safety to uphold OTG’s standards. A hospitality background with 3–5 years of leadership experience is preferred, along with strong communication and MS Office proficiency.

Qualifications

• 3–5 years in management, full-service restaurants or retail.
• Fluent in Microsoft Suite.
• Strong communication and leadership abilities.
• Flexible availability including early mornings, nights, weekends, holidays, and holidays.

Responsibilities

• Lead daily operations across OTG concepts—from retail to QSR to full service.
• Elevate product quality and presentation to meet OTG standards.
• Own scheduling and staffing to ensure full coverage.
• Drive onboarding and training plans for new Crew Members.
• Maintain a positive, safe workplace consistent with OTG policies.

Skills

Stellar communication

Team leadership

Education

Hospitality degree (preferred)

Tools

Microsoft Office

Job description

Manager - $60,000-$65,000/year

Description:

Who We Are

On the Go (OTG) has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America's busiest airports, we're fueled by a passion for creating exceptional guest experiences, made possible every day by our incredible Crewmembers. At OTG, people truly come first. We invest in our teams and foster growth in an exciting, fast-paced environment where everyone can shine. Our values of Care, Continuous Improvement, Quality, and Teamwork guide how we serve our guests and support one another every day.

Why This Job Is a Big Deal!

The Retail Associate plays a critical role in delivering the OTG guest experience by combining exceptional customer service with effective merchandising and inventory support. This position is responsible for operating the point-of-sale system, assisting guests with purchases, maintaining product displays, restocking merchandise, ensuring product freshness, keeping the retail environment clean, organized, and visually appealing. Success in this role requires a passion for hospitality, attention to detail, and a commitment to creating an outstanding experience for every traveler.

Responsibilities:

In This Role, You Will:

• Lead daily operationsacross OTG’s diverse concepts—from retail to QSR to full service—keeping every location running smoothly and efficiently.
• Elevate every bite and sipby ensuring all food & beverage products meet OTG’s quality and presentation standards.
• Own scheduling and staffing, making sure every shift is fully supported and service stays top tier.
• Drive an amazing onboarding experience, delivering strong training plans that set new Crewmembers up for success.
• Create a positive, uplifting workplacewhere Crewmembers feel supported, respected, and motivated.
• Champion safety, ensuring a hazard free environment and full compliance with OTG policies, workplace laws, and safety standards.
• Take actionon Coyle + NSF audits, leading corrective measures with urgency and accountability.
• Know and communicate OTG policies clearly, using the Crewmember Handbook and CBA to ensure consistency and understanding across the team.

Requirements:

Qualifications/Criteria:

• A hospitality degreeis preferred.
• 3–5 years inmanagement,full service restaurants or retail (bonus points for multiunit magic!).
• Stellar communication skills that keep teams aligned and guests impressed.
• You’re fluent in Microsoft Suite—and it shows.
• Flexibility is your middle name-early mornings,nights, weekends, holidays, evenwild weatherdays.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Employee Discount