Airport Operations Manager - Guest Experience Leader

OTG; Houston (TX); Hybrid; USD 60.000 - 65.000; Vollzeit

Zusammenfassung

OTG at George Bush Intercontinental Airport in Houston is seeking a Manager to lead daily operations across OTG’s diverse concepts—from retail to QSR to full service—keeping locations running smoothly and ensuring guest satisfaction.

The role requires 3–5 years of management experience, a hospitality degree preferred, strong communication, and proficiency in Microsoft Office, with flexibility for early mornings, nights, weekends, and holidays.

Qualifikationen

• 3–5 years of management experience in full service restaurants or retail.
• A hospitality degree is preferred.
• Strong communication skills that keep teams aligned.

Aufgaben

• Lead daily operations across OTG’s diverse concepts—from retail to QSR to full service—keeping every location running smoothly and efficiently.
• Elevate food & beverage products to meet OTG’s quality and presentation standards.
• Own scheduling and staffing, ensuring every shift is fully supported.
• Drive onboarding and training plans for new Crewmembers.
• Create a positive, uplifting workplace where Crewmembers feel supported and motivated.
• Champion safety and ensure full compliance with OTG policies and safety standards.
• Lead corrective actions on audits with urgency and accountability.
• Communicate OTG policies clearly to ensure consistency across the team.

Kenntnisse

Management experience

Communication skills

Microsoft Office

Flexibility

Ausbildung

Hospitality degree

Tools

Microsoft Office

Jobbeschreibung

OTG at George Bush Intercontinental Airport in Houston is seeking a Manager to lead daily operations across OTG’s diverse concepts—from retail to QSR to full service—keeping locations running smoothly and ensuring guest satisfaction.

The role requires 3–5 years of management experience, a hospitality degree preferred, strong communication, and proficiency in Microsoft Office, with flexibility for early mornings, nights, weekends, and holidays.