Airport Operations Leader: Customer Service & Security

CLEAR - Corporate; Tampa (FL); On-site; USD 70,000 - 85,000; Full time

Job summary

CLEAR, the secure identity company, is hiring an Operations Manager in Tampa to lead a team of Ambassadors at the airport. You will coach on security, service, and sales, ensuring policy adherence and high integrity in all operations.

You will spend most of your time on the floor with customers, driving engagement, coaching staff, and analyzing metrics to improve performance and achieve goals.

Qualifications

• At least 3 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills with ability to motivate and influence others.
• Strong leadership and organizational skills, able to manage multiple priorities.
• Experience with employee engagement, customer satisfaction, sales and compliance standards.

Responsibilities

• Support the General Manager in daily operations of the station and lead Ambassadors.
• Ensure CLEAR and TSA policy and procedures are followed with high security and integrity.
• Recruit, onboard, and develop Ambassadors; foster continuous learning.
• Coach and train the team to meet sales and customer service goals.
• Address employee relations matters and investigations as needed.
• Analyze metrics and feedback to improve team performance.
• Build relationships with internal and external stakeholders; be part of station leadership.
• Spend at least 80% of time on the floor in customer-facing environments.

Skills

Leadership

Customer service

Communication

Analytics

Tech proficiency

Job description

CLEAR, the secure identity company, is hiring an Operations Manager in Tampa to lead a team of Ambassadors at the airport. You will coach on security, service, and sales, ensuring policy adherence and high integrity in all operations.

You will spend most of your time on the floor with customers, driving engagement, coaching staff, and analyzing metrics to improve performance and achieve goals.