Airport Operations Leader: Strategy, Growth & Safety

PrimeFlight Aviation; Chicago (IL); On-site; USD 120,000 - 190,000; Full time

Job summary

PrimeFlight Aviation Services, Inc. is seeking a General Manager to oversee airport operations, including ground handling, passenger services, maintenance, and security, ensuring safe and efficient operations.

You will liaise with airline partners and authorities while driving financial management, growth, and customer satisfaction. The role requires strategic planning, leadership of department heads, and a strong understanding of aviation regulations.

Qualifications

• Age 18 or older.
• Eligible to work in the United States.
• 3+ years of experience in airport or aviation management including leadership roles.
• Pass a background check and drug screen.
• Strong understanding of aviation regulations, operational safety, and security protocols.
• Proven track record in strategic planning, financial management, and team leadership.
• English communication (reading, writing, speaking).
• Valid state-issued driver’s license with acceptable driving record.
• Ability to access and interpret information in print and electronically; adapt as needed.
• Effective communication with colleagues and clients in-person and electronically.
• Eligibility to acquire needed credentials/clearances (FAA, TSA, Port Authority, U.S. Customs).
• Flexibility to work extended hours as needed.

Responsibilities

• Oversee all operational aspects of the company, including ground handling, customer service, and maintenance.
• Develop and implement strategic plans to enhance operational efficiency and customer satisfaction.
• Lead a diverse team of department heads and supervisors.
• Monitor performance against KPIs and objectives.
• Liaise with airlines, airport authorities, and regulatory bodies for compliance and collaboration.
• Drive business growth through innovative service offerings and partnerships.
• Oversee budgeting, forecasting, and financial reporting.
• Ensure adherence to industry regulations and safety standards.
• Handle crisis management and emergency response planning.
• Foster safety, quality service, and continuous improvement culture.
• Manage customer relations and address escalated issues.
• Direct HR activities including recruitment, training, and performance management.
• Stay informed on industry trends and competitive landscape.
• Represent the company at events and conferences.
• Lead sustainability initiatives in operations.
• Perform additional duties as assigned.

Skills

Leadership

Strategic planning

Financial management

English communication

Regulatory compliance knowledge

Crisis management

Effective collaboration

Clear communication

Credentialing knowledge

Flexibility for long hours

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

PrimeFlight Aviation Services, Inc. is seeking a General Manager to oversee airport operations, including ground handling, passenger services, maintenance, and security, ensuring safe and efficient operations.

You will liaise with airline partners and authorities while driving financial management, growth, and customer satisfaction. The role requires strategic planning, leadership of department heads, and a strong understanding of aviation regulations.