Airport Operations Lead - Frontline Security & Service

Fountain; New York (NY); On-site; USD 37,884; Full time

Job summary

A leading airport operations firm is seeking an experienced Assistant Operations Manager to join their team at LaGuardia Airport in New York. The ideal candidate will manage daily operations, ensuring high levels of security and customer service. Responsibilities include team leadership, maintaining security policies, and building relations with stakeholders. Candidates should have 1-2 years of leadership experience in customer-facing roles and demonstrate strong communication and organizational skills. Flexibility for non-traditional working hours is essential.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills with the ability to manage several tasks.
• Proficiency in using technology in daily work.
• Availability to work a non-traditional schedule.

Responsibilities

• Spend 80% of time in a customer-facing environment.
• Ensure compliance with security procedures and policies.
• Monitor and drive security, service, and sales.
• Manage shift briefings and team coaching.
• Understand technology used and troubleshoot issues.
• Build stakeholder relationships across the airport.

Skills

Leadership experience

Interpersonal communication

Organizational skills

Motivation and mentoring

Technology proficiency

Job description

A leading airport operations firm is seeking an experienced Assistant Operations Manager to join their team at LaGuardia Airport in New York. The ideal candidate will manage daily operations, ensuring high levels of security and customer service. Responsibilities include team leadership, maintaining security policies, and building relations with stakeholders. Candidates should have 1-2 years of leadership experience in customer-facing roles and demonstrate strong communication and organizational skills. Flexibility for non-traditional working hours is essential.