Airport Customer Experience Lead — Frontline Coach
American Airlines
Una candidatura completa en un minuto
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Descripción de la vacante
American Airlines in San Francisco is seeking a Customer Service Manager to lead the Airport Customer Experience team at SFO. You will oversee frontline staff, drive operational excellence, and ensure a safe, high-quality guest experience.
You will coach and develop team members, manage schedules, and partner with cross-functional teams to meet performance goals. This role offers competitive benefits and growth opportunities.
Formación
- Minimum Qualifications- Education & Prior Job Experience: High School diploma or GED equivalency.
- Preferred Qualifications- Education & Prior Job Experience: Previous airport customer service experience.
- 2 years experience leading others.
- Knowledge of company policies and procedures and functional automation applications.
Responsabilidades
- Drives operational excellence and leads frontline team to deliver an elevated customer experience.
- Provides coaching and development to front-line team members.
- Ensures safe, reliable operation and compliance with regulations including DOT and FAA.
- Establishes relationships with internal and external customers to foster trust and respect.
Conocimientos
Educación
Herramientas
Descripción del empleo
American Airlines in San Francisco is seeking a Customer Service Manager to lead the Airport Customer Experience team at SFO. You will oversee frontline staff, drive operational excellence, and ensure a safe, high-quality guest experience.
You will coach and develop team members, manage schedules, and partner with cross-functional teams to meet performance goals. This role offers competitive benefits and growth opportunities.
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