Airport Operations Lead & Customer Experience Coach

CLEAR; Kahului (HI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Reasonable accommodations for disabilities

Job summary

CLEAR is seeking an Assistant Operations Manager to join our airport leadership team in Kahului, Hawaii. In this role, you will oversee daily operations, ensuring compliance with CLEAR and TSA policies while leading a team in customer service excellence.

The ideal candidate possesses 1-2 years of leadership experience in a customer-oriented environment, strong interpersonal skills, and the ability to thrive in fast-paced settings. This position requires availability for flexible schedules and includes a focus on mentoring and coaching team members for success.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation, like retail or hospitality.
• Exceptional interpersonal and communication skills to influence and motivate others.
• Ability to manage multiple priorities effectively in a dynamic environment.

Responsibilities

• Spend 80% of time on the floor in customer-facing environments.
• Coach, mentor, and train the team to achieve sales and service goals.
• Oversee asset control and understand technology troubleshooting.

Skills

Leadership experience

Interpersonal skills

Organizational skills

Communication skills

Technology proficiency

Job description

CLEAR is seeking an Assistant Operations Manager to join our airport leadership team in Kahului, Hawaii. In this role, you will oversee daily operations, ensuring compliance with CLEAR and TSA policies while leading a team in customer service excellence.

The ideal candidate possesses 1-2 years of leadership experience in a customer-oriented environment, strong interpersonal skills, and the ability to thrive in fast-paced settings. This position requires availability for flexible schedules and includes a focus on mentoring and coaching team members for success.