Airport Operations Assistant Manager - Training & Scheduling

VIP Hospitality, LLC; Seattle (WA); On-site; USD 39,000 - 44,000; Full time

Job summary

VIP Hospitality LLC at SEATAC Airport seeks an Assistant Manager to support the Contract Manager in daily operations, overseeing service delivery, staffing, inventory, and compliance with airport health and safety regulations.

You will train staff, schedule shifts, manage conflicts, audit performance, and ensure contract standards are met, representing VIP Hospitality in the absence of the Contract Manager.

Qualifications

• Three (3) or more years of supervisory experience.
• Proven record of mentoring, coaching, and delivery of training and corrective action.
• Experience involving the scheduling and management of time off of others.
• Management of a team including first-line supervisors and members.
• Travel, hospitality, or aviation-related management experience with strong preference to experience in challenges related to airport or commercial airline operations.
• Someone who is self-driven, motivated, excellent communicator and takes initiative on learning and development.

Responsibilities

• Oversees the daily operation and that team member tasks are completed effectively.
• Manages staff, ensuring they follow company policies and procedures, and all airport, health, and safety compliance.
• Schedules shifts and ensures adequate staffing levels.
• Handles stakeholder and airport guest complaints and resolves these issues promptly.
• Audits and ensures service levels meet or exceed Contract standards.
• Monitors inventory for uniform and related items, conducting routine checks and maintaining accurate records.
• Delivers training for team members and participates in updating training materials to align with best practices and changing
• Ensures all work being performed is in accordance to the Contract.
• Possesses skills, knowledge, abilities, and competencies to reasonably perform the job duties of the Contract Manager and Supervisors (shift),
• In the absence of the Contract Manager, represents VIP Hospitality to Contract Administrator.

Job description

VIP Hospitality LLC at SEATAC Airport seeks an Assistant Manager to support the Contract Manager in daily operations, overseeing service delivery, staffing, inventory, and compliance with airport health and safety regulations.

You will train staff, schedule shifts, manage conflicts, audit performance, and ensure contract standards are met, representing VIP Hospitality in the absence of the Contract Manager.