Guest-Focused Hospitality Operations Manager

Courtyard Seattle SeaTac Airport; Seattle (WA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Bonus Eligible

401(k)

Health, Dental, Vision, Life Insurance

Vacation, Wellness & Holiday Pay

Career Advancement Opportunities

Job summary

Courtyard Seattle SeaTac Airport seeks an experienced Operations Manager dedicated to delivering exceptional guest experiences while overseeing hotel operations. This role requires strong leadership skills and the ability to drive financial performance while supporting team development in a rewarding environment.

The successful candidate will balance guest service and business performance, ensuring compliance with operational and brand standards.

Qualifications

• 3–5 years of related hospitality experience.
• Minimum of 2 years of supervisory or management experience in a hotel setting.
• Experience with budgets, labor management, and cost controls.

Responsibilities

• Drive overall hotel profitability and operational excellence.
• Manage revenue generation and performance.
• Ensure exceptional guest satisfaction and service delivery.

Skills

Hospitality experience

Supervisory skills

Customer service

Interpersonal skills

Verbal and written communication

Computer and software skills

Tools

Microsoft Office

OnQ

Opera

FOSSE

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Courtyard Seattle SeaTac Airport seeks an experienced Operations Manager dedicated to delivering exceptional guest experiences while overseeing hotel operations. This role requires strong leadership skills and the ability to drive financial performance while supporting team development in a rewarding environment.

The successful candidate will balance guest service and business performance, ensuring compliance with operational and brand standards.